Matthew Salganik: The Open Review of Bit by Bit, Part 1—Better books

My new book Bit by Bit: Social Research in the Digital Age is for social scientists who want to do more data science, data scientists who want to do more social science, and anyone interesting in the combination of these two fields. The central premise of Bit by Bit is that the digital age creates new opportunities for social research. As I was writing Bit by Bit, I also began thinking about how the digital age creates new opportunities for academic authors and publishers. The more I thought about it, the more it seemed that we could publish academic books in a more modern way by adopting some of the same techniques that I was writing about. I knew that I wanted Bit by Bit to be published in this new way, so I created a process called Open Review that has three goals: better books, higher sales, and increased access to knowledge. Then, much as doctors used to test new vaccines on themselves, I tested Open Review on my own book.

This post is the first in a three part series about the Open Review of Bit by Bit. I will describe how Open Review led to a better book. After I explain the mechanics of Open Review, I’ll focus on three ways that Open Review led to a better book: annotations, implicit feedback, and psychological effects. The other posts in this series describe how Open Review led to higher sales and increased access to knowledge.

How Open Review works

When I submitted my manuscript for peer review, I also created a website that hosted the manuscript for a parallel Open Review. During Open Review, anyone in the world could come and read the book and annotate it using hypothes.is, an open source annotation system. Here’s a picture of what it looked like to participants.

Bit

In addition to collecting annotations, the Open Review website also collected all kinds of other information. Once the peer review process was complete, I used the information from the peer review and the Open Review to improve the manuscript.

Bit

In the rest of this post, I’ll describe how the Open Review of Bit by Bit helped improve the book, and I’ll focus three things: annotations, implicit feedback, and psychological effects.

Annotations

The most direct way that Open Review produced better books is through annotations. Readers used hypothes.is, an open source annotation system, to leave annotations like those shown in the image at the top of this post.

During the Open Review period, 31 people contributed 495 annotations. These annotations were extremely helpful, and they led to many improvements in Bit by Bit. People often ask how these annotations compare to peer review, and I think it is best to think of them as complementary. The peer review was done by experts, and the feedback that I received often pushed me to write a slightly different book. The Open Review, on the other hand, was done by a mix of experts and novices, and the feedback was more focused on helping me write the book that I was trying to write. A further difference is the granularity of the feedback. During peer review, the feedback often involved removing or adding entire chapters, whereas doing Open Review the annotations were often focused on improving specific sentences.

The most common annotations were related to clunky writing. For example, an annotation by differentgranite urged me avoid unnecessarily switching between “golf club” and “driver.” Likewise an annotation by fasiha pointed out that I was using “call data” and “call logs” in a way that was confusing. There were many, many small changes like these helped improve the manuscript.

In addition to helping with writing, some annotations showed me that I had skipped a step in my argument. For example an annotation by kerrymcc pointed out that when I was writing about asking people questions, I skipped qualitative interviews and jumped right to surveys. In the revised manuscript, I’ve added a paragraph that explains this distinction and why I focus on surveys.

The changes in the annotations described above might have come from a copy editor (although my copy editor was much more focused on grammar than writing). But, some of the annotations during Open Review could not have come from any copy editor. For example, an annotation by jugander pointed me to a paper I had not seen that was a wonderful illustration of a concept that I was trying to explain. Similarly, an annotation by pkrafft pointed out a very subtle problem in the way that I was describing the Computer Fraud and Abuse Act. These annotations were both from people with deep expertise in computational social science and they helped improve the intellectual content of the book.

A skeptic might read these examples and not be very impressed.  It is certainly true that the Open Review process did not lead to massive changes to the book. But, these examples—and dozens of other—are small improvements that I did make. Overall, I think that these many small improvements added up to a major improvement.

Here are a few graphs summarizing the annotations.

Annotations by person: Most annotations were submitted by a small number of people.

Bit

Annotations by date: Most annotations were submitted relatively early in the process. The spike in late November occurred when a single person read the entire manuscript and made many helpful annotations.

Bit

Annotations by chapter: Chapters later in the book received fewer annotations, but the ethics chapter was somewhat of an exception.

Bit

Annotations by url: Here are the 20 sections of the book that received the most annotations.  In this case, I don’t see a clear pattern, but this might be helpful information for other projects.

Bit

One last thing to keep in mind about these annotations is that they underestimate the amount of feedback that I received because they only count annotations that received through the Open Review website. In fact, when people heard about Open Review, they sometimes invited me to give a talk or asked for a pdf of the manuscript on which they could comment. Basically, the Open Review website is a big sign that says “I want feedback” and that feedback that comes in a variety of forms in addition the annotations.

One challenge with the annotations is that they come in continuously, but I tended to make my revisions in chunks. Therefore, there was often a long lag between when the annotation was made and when I responded. I think that participants in the Open Review process might have been more engaged if I had responded more quickly. I hope that future Open Review authors can figure out a better workflow for responding to and incorporating annotations into the manuscript.

Implicit feedback

In addition to the annotations, the second way that Open Review can lead to better books is through implicit feedback. That is, readers were voting with their clicks about which parts of the book are interesting or boring. And this “reader analytics” are apparently a hot thing in the commercial book publishing world. To be honest, this feedback proved less helpful than I had hoped, but that might be because I didn’t have a good dashboard in place. Here are five elements that I’d recommend for an Open Review dashboard (and all of them are possible with Google Analytics):

  • Which parts of the book are being read the most?
  • What are the main entry pages?
  • What are the main exit pages?
  • What pages have the highest completion rate (based on scroll depth)?
  • What pages have lowest completion rate (based on scroll depth)?

Psychological effects

There is one last way that Open Review led to a better a book: it made me more energized to make revisions. To be honest, for me, writing Bit by Bit was frustrating and exhausting. It was a huge struggle to get the point where the manuscript was ready for peer review and Open Review. Then, after receiving the feedback from peer review, I needed to revise the manuscript. Without the Open Review process—which I found exciting and rejuvenating—I’m not sure if I would have had the mental energy that was need to make revisions.

In conclusion, Open Review definitely helped make Bit by Bit better, and there are many ways that Open Review could be improved.

I want to say again that I’m grateful to everyone that contributed to the Open Review process:

benzevenbergen, bp3, cfelton, chase171, banivos, DBLarremore, differentgranite, dmerson, dmf, efosse, fasiha, huntr, jboy, jeschonnek.1, jtorous, jugander, kerrymcc, leohavemann, LMZ, Nick_Adams, nicolemarwell, nir, person, pkrafft, rchew, sculliwag, sjk, Stephen_L_Morgan, toz, vnemana

You can also read more about how the Open Review of Bit by Bit lead to higher sales and increased access to knowledge. And, you can put your own manuscript through Open Review using the Open Review Toolkit, either by downloading the open-source code or hiring one of the preferred partners. The Open Review Toolkit is supported by a grant from the Alfred P. Sloan Foundation.

Matthew J. Salganik is professor of sociology at Princeton University, where he is also affiliated with the Center for Information Technology Policy and the Center for Statistics and Machine Learning. His research has been funded by Microsoft, Facebook, and Google, and has been featured on NPR and in such publications as the New Yorker, the New York Times, and the Wall Street Journal.

Matthew Salganik: Invisibilia, the Fragile Families Challenge, and Bit by Bit

Salganik

This week’s episode of Invisibilia featured my research on the Fragile Families Challenge. The Challenge is a scientific mass collaboration that combines predictive modeling, causal inference, and in-depth interviews to yield insights that can improve the lives of disadvantaged children in the United States. Like many research projects, the Fragile Families Challenge emerged from a complex mix of inspirations. But, for me personally, a big part of the Fragile Families Challenge grew out of writing my new book Bit by Bit: Social Research in the Digital Age. In this post, I’ll describe how Bit by Bit helped give birth to the Fragile Families Challenge.

Bit by Bit is about social research in the age of big data. It is for social scientists who want to do more data science, data scientists who want to do more social science, and anyone interested in the combination of these two fields. Rather than being organized around specific data sources or machine learning methods, Bit by Bit progresses through four broad research designs: observing behavior, asking questions, running experiments, and creating mass collaboration. Each of these approaches requires a different relationship between researchers and participants, and each enables us to learn different things.

As I was working on Bit by Bit, many people seemed genuinely excited about most of the book—except the chapter on mass collaboration. When I talked about this chapter with colleagues and friends, I was often greeted with skepticism (or worse). Many of them felt that mass collaboration simply had no place in social research. In fact, at my book manuscript workshop—which was made up of people that I deeply respected—the general consensus seemed to be that I should drop this chapter from Bit by Bit.  But I felt strongly that it should be included, in part because it enabled researchers to do new and different kinds of things. The more time I spent defending the idea of mass collaboration for social research, the more I became convinced that it was really interesting, important, and exciting. So, once I finished up the manuscript for Bit by Bit, I set my sights on designing the mass collaboration that became the Fragile Families Challenge.

The Fragile Families Challenge, described in more detail at the project website and blog, should be seen as part of the larger landscape of mass collaboration research. Perhaps the most well known example of a mass collaboration solving a big intellectual problem is Wikipedia, where a mass collaboration of volunteers created a fantastic encyclopedia that is available to everyone.

Collaboration in research is nothing new, of course. What is new, however, is that the digital age enables collaboration with a much larger and more diverse set of people: the billions of people around the world with Internet access. I expect that these new mass collaborations will yield amazing results not just because of the number of people involved but also because of their diverse skills and perspectives. How can we incorporate everyone with an Internet connection into our research process? What could you do with 100 research assistants? What about 100,000 skilled collaborators?

As I write in Bit by Bit, I think it is helpful to roughly distinguish between three types of mass collaboration projects: human computation, open call, and distributed data collectionHuman computation projects are ideally suited for easy-task-big-scale problems, such as labeling a million images. These are projects that in the past might have been performed by undergraduate research assistants. Contributions to human computation projects don’t require specialized skills, and the final output is typically an average of all of the contributions. A classic example of a human computation project is Galaxy Zoo, where a hundred thousand volunteers helped astronomers classify a million galaxies. Open call projects, on the other hand, are more suited for problems where you are looking for novel answers to clearly formulated questions. In the past, these are projects that might have involved asking colleagues. Contributions to open call projects come from people who may have specialized skills, and the final output is usually the best contribution. A classic example of an open call is the Netflix Prize, where thousands of scientists and hackers worked to develop new algorithms to predict customers’ ratings of movies. Finally, distributed data collection projects are ideally suited for large-scale data collection. These are projects that in the past might have been performed by undergraduate research assistants or survey research companies. Contributions to distributed data collection projects typically come from people who have access to locations that researchers do not, and the final product is a simple collection of the contributions. A classic example of a distributed data collection is eBird, in which hundreds of thousands of volunteers contribute reports about birds they see.

Given this way of organizing things, you can think of the Fragile Families Challenge as an open call project, and when designing the Challenge, I draw inspiration from the other open call projects that I wrote about such as the Netflix Prize, Foldit, and Peer-to-Patent.

If you’d like to learn more about how mass collaboration can be used in social research, I’d recommend reading Chapter 5 of Bit by Bit or watching this talk I gave at Stanford in the Human-Computer Interaction Seminar. If you’d like to learn more about the Fragile Families Challenge, which is ongoing, I’d recommend our project website and blog.  Finally, if you are interested in social science in the age of big data, I’d recommend reading all of Bit by Bit: Social Research in the Digital Age.

Matthew J. Salganik is professor of sociology at Princeton University, where he is also affiliated with the Center for Information Technology Policy and the Center for Statistics and Machine Learning. His research has been funded by Microsoft, Facebook, and Google, and has been featured on NPR and in such publications as the New Yorker, the New York Times, and the Wall Street Journal.

Say goodbye to the information age: it’s all about reputation now

OriggiThere is an underappreciated paradox of knowledge that plays a pivotal role in our advanced hyper-connected liberal democracies: the greater the amount of information that circulates, the more we rely on so-called reputational devices to evaluate it. What makes this paradoxical is that the vastly increased access to information and knowledge we have today does not empower us or make us more cognitively autonomous. Rather, it renders us more dependent on other people’s judgments and evaluations of the information with which we are faced.

We are experiencing a fundamental paradigm shift in our relationship to knowledge. From the ‘information age’, we are moving towards the ‘reputation age’, in which information will have value only if it is already filtered, evaluated and commented upon by others. Seen in this light, reputation has become a central pillar of collective intelligence today. It is the gatekeeper to knowledge, and the keys to the gate are held by others. The way in which the authority of knowledge is now constructed makes us reliant on what are the inevitably biased judgments of other people, most of whom we do not know.

Let me give some examples of this paradox. If you are asked why you believe that big changes in the climate are occurring and can dramatically harm future life on Earth, the most reasonable answer you’re likely to provide is that you trust the reputation of the sources of information to which you usually turn for acquiring information about the state of the planet. In the best-case scenario, you trust the reputation of scientific research and believe that peer-review is a reasonable way of sifting out ‘truths’ from false hypotheses and complete ‘bullshit’ about nature. In the average-case scenario, you trust newspapers, magazines or TV channels that endorse a political view which supports scientific research to summarise its findings for you. In this latter case, you are twice-removed from the sources: you trust other people’s trust in reputable science.

Or, take an even more uncontroversial truth that I have discussed at length elsewhere: one of the most notorious conspiracy theories is that no man stepped on the Moon in 1969, and that the entire Apollo programme (including six landings on the Moon between 1969 and 1972) was a staged fake. The initiator of this conspiracy theory was Bill Kaysing, who worked in publications at the Rocketdyne company – where Apollo’s Saturn V rocket engines were built. At his own expense, Kaysing published the book We Never Went to the Moon: America’s $30 Billion Swindle (1976). After publication, a movement of skeptics grew and started to collect evidence about the alleged hoax.

According to the Flat Earth Society, one of the groups that still denies the facts, the Moon landings were staged by Hollywood with the support of Walt Disney and under the artistic direction of Stanley Kubrick. Most of the ‘proofs’ they advance are based on a seemingly accurate analysis of the pictures of the various landings. The shadows’ angles are inconsistent with the light, the United States flag blows even if there is no wind on the Moon, the tracks of the steps are too precise and well-preserved for a soil in which there is no moisture. Also, is it not suspicious that a programme that involved more than 400,000 people for six years was shut down abruptly? And so on.

The great majority of the people we would consider reasonable and accountable (myself included) will dismiss these claims by laughing at the very absurdity of the hypothesis (although there have been serious and documented responses by NASA against these allegations). Yet, if I ask myself on what evidentiary basis I believe that there has been a Moon landing, I must admit that my evidence is quite poor, and that I have never invested a second trying to debunk the counter-evidence accumulated by these conspiracy theorists. What I personally know about the facts mixes confused childhood memories, black-and-white television news, and deference to what my parents told me about the landing in subsequent years. Still, the wholly secondhand and personally uncorroborated quality of this evidence does not make me hesitate about the truth of my beliefs on the matter.

My reasons for believing that the Moon landing took place go far beyond the evidence I can gather and double-check about the event itself. In those years, we trusted a democracy such as the US to have a justified reputation for sincerity. Without an evaluative judgment about the reliability of a certain source of information, that information is, for all practical purposes, useless.

The paradigm shift from the age of information to the age of reputation must be taken into account when we try to defend ourselves from ‘fake news and other misinformation and disinformation techniques that are proliferating through contemporary societies. What a mature citizen of the digital age should be competent at is not spotting and confirming the veracity of the news. Rather, she should be competent at reconstructing the reputational path of the piece of information in question, evaluating the intentions of those who circulated it, and figuring out the agendas of those authorities that leant it credibility.

Whenever we are at the point of accepting or rejecting new information, we should ask ourselves: Where does it come from? Does the source have a good reputation? Who are the authorities who believe it? What are my reasons for deferring to these authorities? Such questions will help us to get a better grip on reality than trying to check directly the reliability of the information at issue. In a hyper-specialised system of the production of knowledge, it makes no sense to try to investigate on our own, for example, the possible correlation between vaccines and autism. It would be a waste of time, and probably our conclusions would not be accurate. In the reputation age, our critical appraisals should be directed not at the content of information but rather at the social network of relations that has shaped that content and given it a certain deserved or undeserved ‘rank’ in our system of knowledge.

These new competences constitute a sort of second-order epistemology. They prepare us to question and assess the reputation of an information source, something that philosophers and teachers should be crafting for future generations.

According to Frederick Hayek’s book Law, Legislation and Liberty (1973), ‘civilisation rests on the fact that we all benefit from knowledge which we do not possess’. A civilised cyber-world will be one where people know how to assess critically the reputation of information sources, and can empower their knowledge by learning how to gauge appropriately the social ‘rank’ of each bit of information that enters their cognitive field.Aeon counter – do not remove

Gloria Origgi, a Paris-based philosopher, is a senior researcher at the Institut Jean Nicod at the National Center for Scientific Research. Her books include one on trust and another on the future of writing on the Internet. She maintains a blog in English, French, and Italian at gloriaoriggi.blogspot.com. Reputation: What it is and Why it Matters is available now.

This article was originally published at Aeon and has been republished under Creative Commons.

The Rage – and Resilience – of The Left Behind

The intense anger felt by many inhabitants of rural America became palpable to outsiders during the 2016 presidential election. But the values and anxieties fueling that anger had been prominent in rural life for decades. In The Left Behind: Decline and Rage in Rural America, sociologist Robert Wuthnow provides an unusually nuanced look at rural America’s people and communities, examining the sources not just of their rage, but of their resilience.

Wuthnow probes the stereotypes that urban and suburban Americans hold about rural people to reveal a more nuanced and complex population than his readers might expect.  The statistics showing rural communities’ decline don’t reflect that many rural populations are holding steady or even thriving, or that those populations are much more diverse and varied than many commentators realize. Rural people don’t all think or vote the same way. Yet many feel a deep fear that their communities are changing in ways they cannot control and do not benefit from.

As they have done for a hundred years or more, these communities look inward for resilience and solutions. Some changes they accept; some, they even welcome. But some they cannot stomach, responding with the deep rage that stunned much of the rest of the country in 2016.

Interrogating the now-common insight that rural residents vote “against their self-interest” (popularized in Thomas Frank’s What’s the Matter with Kansas?), Wuthnow shows that at the heart of rural Americans’ value system is their town, or what he calls their moral community. This community is held together by the values it shares, from greeting neighbors on the street to prizing independence – values that may seem incompatible to those who don’t understand their complexities. For example, the moral obligation to take care of one’s neighbors may seem to an outsider to conflict with the value of self-sufficiency or independence. But in fact, taking care of neighbors means that the town needs not look outward for help – therefore upholding, as a community, the value of independence.

The moral community is often tied together, at least in part, by a shared commitment to religion. While outsiders may scoff at this commitment, Wuthnow shows how necessary it is to sustain hope and faith when rural livelihoods are so often determined by forces outside their control, whether they be weather events, price controls, or factory closings. To so-called “values voters,” conservative politicians’ focus on social or cultural issues is not a trick or a distraction from economic issues. It is, rather, a reflection of what is important to the community.

Wuthnow’s subtitle, and the ideas with which many of his readers will approach the book, are about “decline and rage” in rural American communities. But The Left Behind is also a testament to the evolution and resilience of these communities. Wuthnow’s patient insights offer much to the urban or suburban reader, for whom understanding, rather than demonizing, rural communities is key. As Wuthnow points out, “Rural people… participate in the same society that all of us do—the one we all hope can work for our collective well-being.”

 

Check out Matthew Salganik’s Tedx Talk

SalganikIn just the past several years, we have witnessed the birth and rapid spread of social media, mobile phones, and numerous other digital marvels. In addition to changing how we live, these tools enable us to collect and process data about human behavior on a scale never before imaginable, offering entirely new approaches to core questions about social behavior. Princeton professor Matthew Salganik’s new book, Bit by Bit, is the key to unlocking these powerful methods—a landmark book that will fundamentally change how the next generation of social scientists and data scientists explores the world around us. He outlines these methods in a recent lecture on Tedx—watch it below, and head over to the companion website to order an exam copy, read the book, look over supplemental teaching materials, and more.

Matthew J. Salganik is professor of sociology at Princeton University, where he is also affiliated with the Center for Information Technology Policy and the Center for Statistics and Machine Learning. His research has been funded by Microsoft, Facebook, and Google, and has been featured on NPR and in such publications as the New Yorker, the New York Times, and the Wall Street Journal.

Browse Our New Sociology 2017 Catalog

Our new Sociology catalog includes an essential guide to social science research in the digital age, an inside look at blue-collar trades turned hipster crafts, and an examination of the commercialization of far right culture in Germany.

If you’ll be at ASA 2017 in Montreal, please join us for wine and light refreshments:

Booth 721
3pm
Sunday, August 13th

Or stop by any time to see our full range of sociology titles and more.

Digital technology has the potential to revolutionize social research, data gathering, and analysis. In Bit by Bit, Matthew J. Salganik presents a comprehensive guide to the principles of social research in the digital age. Essential reading for anyone hoping to master the new techniques enabled by fast-developing digital technologies.

Bit by Bit, by Matthew J. Salganik

Richard E. Ocejo draws on multiple years of participant-observation in a fascinating look at four blue-collar trades that have acquired a new cachet in the modern urban economy: bartending, distilling, barbering, and butchering. Join him as he delves deep into the lives and culture of these Masters of Craft.

Ocejo

Recent years have seen a resurgence of far right politics in Europe, manifesting in the increasing presence of clothing and other products displaying overt or coded anti-Semitic, racist, and nationalist symbology. Cynthia Miller-Idriss examines the normalization and commercialization of far right ideology in The Extreme Gone Mainstream.

Miller-Idriss

Alexander Todorov on the science of first impressions

TodorovWe make up our minds about others after seeing their faces for a fraction of a second—and these snap judgments predict all kinds of important decisions. For example, politicians who simply look more competent are more likely to win elections. Yet the character judgments we make from faces are as inaccurate as they are irresistible; in most situations, we would guess more accurately if we ignored faces. So why do we put so much stock in these widely shared impressions? What is their purpose if they are completely unreliable? In Face Value, Alexander Todorov, one of the world’s leading researchers on the subject, answers these questions as he tells the story of the modern science of first impressions. Here he responds to a few questions about his new book.

What inspired you to write this book?

AT: I have been doing research on how people perceive faces for more than 10 years. Typically, we think of face perception as recognizing identity and emotional expressions, but we do much more than that. When we meet someone new, we immediately evaluate their face and these evaluations shape our decisions. This is what we informally call first impressions. First impressions pervade everyday life and often have detrimental consequences. Research on first impressions from facial appearance has been quite active during the last decade and we have made substantive progress in understanding these impressions. My book is about the nature of first impressions, why we cannot help but form impressions, and why these impressions will not disappear from our lives.

In your book, you argue that first impressions from facial appearance are irresistible. What is the evidence?

AT: As I mentioned, the study of first impressions has been a particularly active area of research and the findings have been quite surprising. First, we form impressions after seeing a face for less than one-tenth of a second. We decide not only whether the person is attractive but also whether he or she is trustworthy, competent, extroverted, or dominant. Second, we agree on these impressions and this agreement emerges early in development. Children, just like adults, are prone to using face stereotypes. Third, these impressions are consequential. Unlucky people who appear “untrustworthy” are more likely to get harsher legal punishments. Those who appear “trustworthy” are more likely to get loans on better financial terms. Politicians who appear more “competent” are more likely to get elected. Military personnel who appear more “dominant” are more likely to achieve higher ranks. My book documents both the effortless nature of first impressions and their biasing effects on decisions.

The first part of your book is about the appeal of physiognomy—the pseudoscience of reading character from faces. Has not physiognomy been thoroughly discredited?

AT: Yes and no. Most people today don’t believe in the great physiognomy myth that we can read the character of others from their faces, but the evidence suggests that we are all naïve physiognomists: forming instantaneous impressions and acting on these impressions. Moreover, fueled by recent research advances in visualizing the content of first impressions, physiognomy appears in many modern disguises: from research papers claiming that we can discern the political, religious, and sexual orientations of others from images of their faces to private ventures promising to profile people based on images of their faces and offering business services to companies and governments. This is nothing new. The early 20th century physiognomists, who called themselves “character analysts,” were involved in many business ventures. The modern physiognomists are relying on empirical and computer science methods to legitimize their claims. But as I try to make clear in the book, the modern claims are as far-stretched as the claims of the old physiognomists. First, different images of the same person can lead to completely different impressions. Second, often our decisions are more accurate if we completely ignore face information and rely on common knowledge.

You mentioned research advances that visualize the content of first impressions. What do you mean?

AT: Faces are incredibly complex stimuli and we are inquisitively sensitive to minor variations in facial appearance. This makes the study of face perception both fascinating and difficult. In the last 10 years, we have developed methods that capture the variations in facial appearance that lead to specific impressions such as trustworthiness. The best way to illustrate the methods is by providing visual images, because it is impossible to describe all these variations in verbal terms. Accordingly, the book is richly illustrated. Here is a pair of faces that have been extremely exaggerated to show the variations in appearance that shape our impressions of trustworthiness.

Faces

Most people immediately see the face on the left as untrustworthy and the face on the right as trustworthy. But notice the large number of differences between the two faces: shape, color, texture, individual features, placement of individual features, and so on. Yet we can easily identify global characteristics that differentiate these faces. Positive expressions and feminine appearance make a face appear more trustworthy. In contrast, negative expressions and masculine appearance make a face appear less trustworthy. We can and have built models of many other impressions such as dominance, extroversion, competence, threat, and criminality. These models identify the contents of our facial stereotypes.

To the extent that we share face stereotypes that emerge early in development, isn’t it possible that these stereotypes are grounded in our evolutionary past and, hence, have a kernel of truth?

AT: On the evolutionary scale, physiognomy has a very short history. If you imagine the evolution of humankind compressed within 24 hours, we have lived in small groups during the entire 24 hours except for the last 5 minutes. In such groups, there is abundant information about others coming from first-hand experiences (like observations of behavior and interactions) and from second-hand experiences (like testimonies of family, friends, and acquaintances). That is for most of human history, people did not have to rely on appearance information to infer the character of others. These inferences were based on much more reliable and easily accessible information. The emergence of large societies in the last few minutes of the day changed all that. The physiognomists’ promise was that we could handle the uncertainty of living with strangers by knowing them from their faces. It is no coincidence that the peaks of popularity of physiognomists’ ideas were during times of great migration. Unfortunately, the physiognomists’ promise is as appealing today as it was in the past.

Are there ways to minimize the effects of first impressions on our decisions?

AT: We need to structure decisions so that we have access to valid information and minimize the access to appearance information. A good real life example is the increase of the number of women in prestigious philharmonic orchestras. Until recently, these orchestras were almost exclusively populated by men. What made the difference was the introduction of blind auditions. The judges could hear the candidates’ performance but their judgments could not be swayed by appearance, because they could not see the candidates.

So why are faces important?

AT: Faces play an extremely important role in our mental life, though not the role the physiognomists imagined. Newborns with virtually no visual experience prefer to look at faces than at other objects. After all, without caregivers we will not survive. In the first few months of life, faces are one of the most looked upon objects. This intensive experience with faces develops into an intricate network of brain regions dedicated to the processing of faces. This network supports our extraordinary face skills: recognizing others and detecting changes in their emotional and mental states. There are likely evolutionary adaptations in the human face—our bare skin, elongated eyes with white sclera, and prominent eyebrows—but these adaptations are about facilitating the reading of other minds, about communicating and coordinating our actions, not about inferring character.

Alexander Todorov is professor of psychology at Princeton University, where he is also affiliated with the Princeton Neuroscience Institute and the Woodrow Wilson School of Public and International Affairs. He is the author of Face Value: The Irresistible Influence of First Impressions.

Joel Brockner: Why Bosses Can Be Dr. Jekyll and Mr. Hyde

It is unnerving when people in authority positions behave inconsistently, especially when it comes to matters of morality. We call such people “Jekyll and Hyde characters,” based on Robert Louis Stevenson’s novella in which the same person behaved very morally in some situations and very immorally in others. Whereas the actual title of Stevenson’s work was the Strange Case of Dr. Jekyll and Mr. Hyde, recent research suggests that Jekyll and Hyde bosses may not be so unusual. In fact, behaving morally like Dr. Jekyll may cause bosses to subsequently behave immorally like Mr. Hyde.

Researchers at Michigan State University (Szu Han Lin, Jingjing Ma, and Russell Johnson) asked employees to describe the behavior of their bosses from one day to the next. Bosses who behaved more ethically on the first day were more likely to behave abusively towards their subordinates the next day. For instance, the more that bosses on the first day did things like: 1) define success not just by results but also by the way that they are obtained, 2) set an example of how to do things the right way in terms of ethics, or 3) listen to what their employees had to say, the more likely they were on the next day to ridicule employees, to give employees the silent treatment, or to talk badly about employees behind their back. Does being in a position of authority predispose people to be hypocrites?

Not necessarily. Lin, Ma, and Johnson found two reasons why ethical leader behavior can, as they put it, “break bad.” One is moral licensing, which is based on the idea that people want to think of themselves and their behavior as ethical or moral. Having behaved ethically, people are somewhat paradoxically free to behave less ethically, either because their prior behavior gave them moral credits in their psychological ledgers or because it proved them to be fine, upstanding citizens.

A second explanation is based on Roy Baumeister’s notion of ego depletion, which assumes that people have a limited amount of self-control resources. Ego depletion refers to how people exerting self-control in one situation are less able to do so in a subsequent situation. Ego depletion helps to explain, for instance, why employees tend to make more ethical decisions earlier rather than later in the day. Throughout the day we are called upon to behave in ways that require self-control, such as not yelling at the driver who cut us off on the way to work, not having that second helping of delicious dessert at lunch, and not expressing negative emotions we may be feeling about bosses or co-workers who don’t seem to be behaving appropriately, in our view. Because we have fewer self-control resources later in the day, we are more susceptible to succumb to the temptation to behave unethically. In like fashion, bosses who behave ethically on one day (like Dr. Jekyll) may feel ego depleted from having exerted self-control, making them more prone to behave abusively towards their subordinates the next day (like Mr. Hyde).

Distinguishing between moral licensing and ego depletion is important, both conceptually and practically. At the conceptual level, a key difference between the two is whether the self is playing the role of object or subject. When people take themselves as the object of attention they want to see themselves and their behavior positively, for example, as ethical. As object (which William James called the me-self), self-processes consist of reflecting and evaluating. When operating as subject, the self engages in regulatory activity, in which people align their behavior with meaningful standards coming from within or from external sources; James called this the I-self. Moral licensing is a self-as-object process, in which people want to see themselves in certain positive ways (e.g., ethical), so that when they behave ethically they are free, at least temporarily, to behave in not so ethical ways. Ego depletion is a self-as-subject process, in which having exerted self-control in the service of regulation makes people, at least temporarily, less capable of doing so.

The founding father of social psychology, Kurt Lewin, famously proclaimed that, “There is nothing so practical as a good theory.” Accordingly, the distinction between moral licensing and ego depletion lends insight into the applied question of how to mitigate the tendency for ethical leader behavior to break bad. The moral licensing explanation suggests that one way to go is to make it more difficult for bosses to make self-attributions for their ethical behavior. For instance, suppose that an organization had very strong norms for its authorities to behave ethically. When authorities in such an organization behave ethically, they may attribute their behavior to the situation (strong organizational norms) rather than to themselves. In this example authorities are behaving morally but are not licensing themselves to behave abusively.

The ego depletion explanation suggests other ways to weaken the tendency for bosses’ ethical behavior to morph into abusiveness. For instance, much like giving exercised muscles a chance to rest and recover, ensuring that bosses are not constantly in the mode of exerting self-control may allow for their self-regulatory resources to be replenished. It also has been shown that people’s beliefs about how ego depleted they are influences their tendency to exert self-control, over and above how ego depleted they actually are. In a research study appropriately titled, “Ego depletion—is it all in your head?,” Veronika Job, Carol Dweck, and Gregory Walton found that people who believed they were less ego depleted after engaging in self-control were more likely to exert self-control in a subsequent activity. People differ in their beliefs about the consequences of exercising self-control. For some, having to exert self-control is thought to be de-energizing whereas for others it is not believed to be de-energizing. Bosses who believe that exerting self-control is not de-energizing may be less prone to behave abusively after exerting the self-control needed to behave ethically.

Whereas we have focused on how Dr. Jekyll can awaken Mr. Hyde, it also is entirely possible for Mr. Hyde to bring Dr. Jekyll to life. For instance, after behaving abusively bosses may want to make up for their bad feelings about themselves by behaving ethically. In any event, the case of Dr. Jekyll and Mr. Hyde may not be so strange after all. We should not be surprised by inconsistency in our bosses’ moral behavior, once we consider how taking the high road may cause them to take the low road, and vice versa.

BrocknerJoel Brockner is the Phillip Hettleman Professor of Business at Columbia Business School. He is the author of The Process Matters: Engaging and Equipping People for Success.

This article was originally published on Psychology Today.

The Brooklyn Nobody Knows: Flatbush

william helmreichSociologist William B. Helmreich’s urban walking guide, The Brooklyn Nobody Knows, details the beauty, diversity and history that combine to make Brooklyn what is arguably New York’s hottest borough. By simply walking around, talking to residents, and absorbing the borough’s rich history, Helmreich captures the essence and unique facets of Brooklyn. The book is filled with detailed facts and vivid imagery that will inspire a deeper look at these popular (and lesser-known) neighborhoods. We’ve been featuring a selection of these on our blog, with several more to come. Today we take a look at Flatbush.

Flatbush is made up of different subdivisions, each with a strong sense of community and its own identity. This diverse neighborhood is full of great places to shop, dine, see charming Victorian and Queen Anne style homes, and of course, shop:

At the intersection of Caton and Flatbush Avenues, I take a quick walk through the Flatbush Caton Market. It’s a small indoor mall, basically a large, high-ceilinged shed occupied mostly by specialty stores selling clothing, pocketbooks, jewelry, and what New Yorkers call ‘tchotchkes’ of every kind. Many of the stores emphasize ethnic themes, especially from Haiti, which is not surprising since there’s a large Haitian presence here.

Flatbush

The Chateau Frontenacis one of the most beautiful buildings to be found in Brooklyn

Brooklyn is home to numerous places of worship and located in Flatbush is a rare find: A Cambodian Buddhist temple.

At 26  Rugby Road, just off Caton Avenue, I discover a genuinely unusual place. It’s a Cambodian Buddhist temple in a large private home, one of only two Cambodian temples in the city, the other located in the Bronx. Religious and national flags flutter in the pleasant breeze on a bright, sunny Sunday morning…

One of the most architecturally beautiful buildings is located in Flatbush: Chateau Frontenac. The exterior and interior are visually pleasing and the building has attracted numerous famous individuals. A John Lennon documentary was filmed there and it was even the home for some of the Brooklyn Dodgers.

Walking south on Ocean to Tennis Court, I turn right, stop short, and behold, a stunning building on the right called the Chateau Frontenac. Built in 1929, its exterior is one of the prettiest in Brooklyn. It’s a red brick building trimmed with white stone, with emblems of the French royal court, like the heraldic salamander, carved into it. Note the beautiful pilasters that frame the arched entranceway and the graceful wrought-iron entrance to the inner courtyard.

William B. Helmreich is an award-winning author who has written many books including The New York Nobody Knows: Walking 6,000 Miles in the City (Princeton), where he wrote an analysis of all five of New York City’s boroughs. The book won him the inaugural 2014–15 Guides Association of New York Award for Outstanding Achievement in Book Writing. He is the professor of sociology at City College of New York’s Colin Powell School for Civic and Global Leadership and at CUNY Graduate Center. The Brooklyn Nobody Knows is the first of five planned walking guides, one for each borough of New York City.

The Brooklyn Nobody Knows: Boerum Hill

william helmreichSociologist William B. Helmreich’s urban walking guide, The Brooklyn Nobody Knows: An Urban Walking Guide details the beauty, diversity and history that combine to make Brooklyn what is arguably New York’s hottest borough. By simply walking around, talking to residents, and absorbing the borough’s rich history, Helmreich captures the essence and unique facets of Brooklyn. The book is filled with detailed facts and vivid imagery that will inspire a deeper look at these popular (and lesser-known) neighborhoods. We’ve been featuring a selection of these on our blog, with several more to come in the next few weeks. Today we take a look at Boerum Hill.

Boerum Hill, a small neighborhood east of Cobble Hill, hit a decline marked by poverty that started in the 1960s and lasted well until the 1980s. Today, the neighborhood is thriving and is now considered to be an “upscale community,” not to mention, a literary inspiration:

From the 1960s to the early 1980s the area was in decline. An outstanding novel by Jonathan Lethem, The Fortress of Solitude, tells the story of what it was like then and how it gradually gentrified.

Boerum Hill

Susan Gardner is an art professor and artist who turned the outside of her home into an art project

Like many of the neighborhoods that make up Brooklyn, Boerum Hill features a number of can’t-miss buildings. One is a home exquisitely decorated with mosaic tiles. The homeowner, Susan Gardner, a college professor of art, explained that she was inspired to decorate her home after 9/11, as a way to combat depression.

The home is undoubtedly striking: the entire first floor is covered with a dazzling, riotous mosaic of bright colors—red, blue, yellow, purple, black, pink, orange, and green. The interior is encrusted with tiles, beads, shells, buttons, and mirrors, mostly small, of all shapes and sizes. They cover the walls, iron bars, gate, ground, and even a pipe coming out of the ground. The tiles are all arranged in an incredibly complex series of designs featuring people and angels, some of them silhouetted in windows; animals, street scenes, flowers, tree, butterflies, the sun, and all manner of shapes, some of which cannot be readily identified.

During his walk around Boerum Hill, Helmreich came across another memorable building, this time the Brooklyn Detention Complex, which features a striking mural.

On the back of the building, on State Street, there are some beautiful murals along its white brick wall, supported by a not-for-profit group, Groundswell, which partnered with the prison to create this mural. One mural features the Brooklyn Bridge and a Manhattan skyline with some young people and an elderly man standing in front of it, all with a look of sadness or worry on their faces. This was done by teenagers possibly thinking about the prison, whose barbed-wire topping hangs over these depictions at several points. The exhortations urge passerby to exhibit ‘Responsibility,’ ‘Respect,’ to show ‘Love.’

Boerum Hill is home to a diverse group of nationalities and cultures. If you fancy a delicious French pastry or cuisine, take heart:

There’s a French presence in Boerum Hill, with several French-inspired food shops and restaurants, including a great bakery, Bien Cuit, on Smith Street, between Pacific and Dean Streets. Each year, on July 14, there’s a Bastille Day celebration on Smith, which includes a pétanque tournament. This game is similar to the Italian and British games, respectively, of bocce and bowls, all of which derive from sports popular in ancient Roman times. 

William B. Helmreich is an award-winning author who has written many books including The New York Nobody Knows: Walking 6,000 Miles in the City (Princeton), where he wrote an analysis of all five of New York City’s boroughs. The book won him the inaugural 2014–15 Guides Association of New York Award for Outstanding Achievement in Book Writing. He is the professor of sociology at City  College of New York’s Colin Powell School for Civic and Global Leadership and at CUNY Graduate Center. The Brooklyn Nobody Knows is the first of five planned walking guides, one for each borough of New York City. 

The Brooklyn Nobody Knows: Cobble Hill

william helmreichSociologist William B. Helmreich’s urban walking guide, The Brooklyn Nobody Knows, details the beauty, diversity and history that combine to make Brooklyn what is arguably New York’s hottest borough. By simply walking around, talking to residents, and absorbing the borough’s rich history, Helmreich captures the essence and unique facets of Brooklyn. The book is filled with detailed facts and vivid imagery that will inspire a deeper look at these popular (and lesser-known) neighborhoods.  Today we take a look at Cobble Hill.

With its tree-lined streets and beautiful brownstones, Cobble Hill is a desirable, picturesque neighborhood, and a favorite strolling destination for visitors. The neighborhood also offers affordable (and historic) housing options for residents. Along Hicks Street are distinctive condos that have been a part of the neighborhood for many years. Now renovated, these residences capture the spirit of the past at a reasonable price:

In the 1870s, a sturdy, well-designed group of buildings were constructed for lower-income residents on Hicks Street between Warren and Baltic Streets. About 140 years later, we see that they have withstood the test of time. In their renovated state, with beautiful brick exteriors and inner walkways, they are for sale, with an as outside the building proclaiming, “Landmark Condos for Sale.” Known as the Columbia-Hicks Buildings, they are an excellent example of how well-built housing can be renovated and improved to provide mixed income housing, containing both open market and affordable housing.

Cobble Hill also happens to be a popular destination for filmmakers looking for townhouses that capture the “quintessential New York City” backdrop. Helmreich chatted with one resident who provided his home:

New York City is a major venue for filmmakers, and those looking for elegant townhouses to use as settings in their films can usually find them with the help of location scouts. Cobble Hill is a place where those townhouses can be found, as I learn from a conversation with Raphael Linder, a Brooklyn College graduate and software engineer. He made his home at 53 Cheever Place available for a film: ‘They used my home for a 2015 film starring Robert De Niro, Anne Hathaway, and Renee Russo called The Intern...’

Another way in which areas acquire cachet is when famous people are associated with them. A good case in point is 426 Henry Street, a four-story brick Greek Revival structure, nice but not especially distinctive. Its claim to fame is that it was formerly home to Jennie Jerome, Winston Churchill’s mother… Churchill visited the Henry Street homein 1953, at age seventy-four, amid some fanfare by appreciative locals.

Brooklyn’s oldest functioning Jewish house of worship, the Kane Street Synagogue, can be found in Cobble Hill:

Founded in 1856, it has undergone various incarnations, from traditional, to Reform, to Conservative-Egalitarian, serving congregants from all over north Brooklyn. Music history buffs might be interested to know this is where Aaron Copland was bar-mitzvahed.

If you’re looking for a great place for a bite to eat, Sam’s is an Italian restaurant known for its delicious cuisine along with its history and atmosphere:

For those who like their dining experience to include a touch of history, Sam’s on Court Street, near Baltic Street, serves mostly inexpensive Italian food. The setting features red and white checked tablecloths and matching red leather booths; it takes you back to the post-World War II period. The place has been around for more than ninety years, and I found it fun to hang out with the old-time Italians who eat there regularly.

And, if kids are coming along for the trip, they won’t be disappointed:

Cobble Hill has six toy stores (as of 2015), quite a few for an area this small. One of these establishments is Mini Max Toys and Cuts, at 152 Atlantic Avenue, owned by four mothers. It’s a rather unique place that offers haircuts for kids and also toys.

Toys and haircuts under one roof? This could catch on.

William B. Helmreich is an award-winning author who has written many books including The New York Nobody Knows: Walking 6,000 Miles in the City (Princeton), where he wrote an analysis of all five of New York City’s boroughs. The book won him the inaugural 2014–15 Guides Association of New York Award for Outstanding Achievement in Book Writing. He is the professor of sociology at City  College of New York’s Colin Powell School for Civic and Global Leadership and at CUNY Graduate Center. The Brooklyn Nobody Knows is the first of five planned walking guides, one for each borough of New York City. 

Cross-Cultural Responses to Discrimination

This post originally appeared at Harvard University’s WCIA Epicenter website and is reproduced with permission.

A Q&A with Michèle Lamont

Racism and discrimination are daily realities for members of marginalized groups. But what does it look like at the ground level, and how do individuals from various groups and countries respond to such experiences? Drawing on more than 400 in-depth interviews with middle class and working class men and women residing in the multi-ethnic suburbs of New York, Rio, and Tel Aviv, and representing five different racial “groups,” a team of sociologists examine how people deal with and make sense of the various forms of exclusion that are ever present in their lives.

Getting Respect: Responding to Stigma and Discrimination in the United States, Brazil & Israel opens up many new perspectives on the comparative analysis of race and identity.

Lamont

© Martha Stewart


Q: What inspired you and your colleagues to write Getting Respect, and how does it connect to your past scholarship?

A: Back in 2000, I published a book called The Dignity of Working Men: Morality and the Boundaries of Race, Class, and Immigration. It was based on interviews with African American and white workers in New York, and native white workers and North African workers in France. I asked questions about what makes people equal and was surprised to discover that in France workers never talked about money making people equal, whereas many white and black American workers believe that “if I can buy a house, and you can buy a house, we’re equal.” There is very little in the literature about “everyday” conceptions of racial inequality. We wanted to get at how people in different parts of the world understand similarities and differences and to learn about what kind of thinking racism is based on.

Q: In writing Getting Respect, what new insights have you learned about racism in the United States?

A: One of the main findings is that African Americans use confrontation (speaking up or calling out someone’s behavior) in response to discrimination more frequently than any of the other groups studied—black Brazilians, and Ethiopian Jews, Mizrahim and Arab Palestinian citizens in Israel. Asking why it is that they confront so readily made us understand African Americans through a different lens. We found that black Brazilians confront as well, but they’re equally as likely to stay silent.

Among African Americans, not responding to a discriminatory incident is half as frequent as confronting. So our question became: What are the conditions that legitimize this confrontation in the United States?

Another finding was that African Americans are more likely to “name” racism than the members of other groups. This speaks to how readily available narratives or scripts about group discrimination are in the United States, compared to Israel and Brazil. In contrast, Brazilians were far more hesitant to say that they experienced racism.

Q: How did you select groups for the study?

A: When we first started, we thought we’d pair black Brazilians, for whom group identity has traditionally been described in the literature as not salient, to a group with strong boundaries, Arab Israelis. We weren’t sure where African Americans would fall yet. Then we added the Mizrahim (Jews whose families immigrated to Israel from Middle Eastern and North African Muslim and Arab countries) and black Ethiopian Jews who are even more recent immigrants. It transformed our project, because now we had two groups who had very strong group identification (African Americans and Arab Israelis, and to some degree, Ethiopian Jews) and two groups with weaker group boundaries (black Brazilians and Mizrahim). So this really brought home the issue of how the sense of ‘groupness’ influences the experience of racism.

We found that, because you belong to a strongly bounded group, it doesn’t necessarily mean that you are more confrontational. Although they are “strongly bounded,” Israeli Palestinians living in Israel are not very confrontational because they have little hope of being recognized. They are often viewed as the enemy within, suspected of being allied with Hezbollah or Palestinians living in the occupied territories, and they believe their treatment is ultimately tied to this larger conflict, so are much less likely to speak up, as it would be pointless. After all, they are an unassimilated minority living in conditions of deep segregation within the Jewish state.

As to the weakly bounded group, the Mizrahim, they clearly suffer from underrepresentation in academia, institutions of high culture, top political circles, and so on, while being over represented at the bottom of the social scale. That is, they are clearly discriminated against by all standards. However, in contrast to the other groups, they are the demographic majority in Israel’s Jewish population. They have strong sentiments of belonging to the Jewish state and often downplay discrimination and prefer to tell stories of how well integrated they are.

Q: Your book suggests that black Brazilians differ from African Americans in that they don’t zero in on race as a basis for exclusion, but rather on their presumed low socioeconomic status, or poverty.

A: That’s the traditional observation about concepts of race in both countries. However, our Brazilian collaborators bring a lot of wrinkles to this story. Their respondents identified themselves as being black, and by blackness they point more to skin color than to a shared culture. In part this is because black Brazilians are half the population of Brazil, but also because they don’t think they have a distinctive culture because their culture is the majority culture. So that’s a very big difference from how ‘blackness’ is understood in the United States, where our African American interviewees experience their shared identity as having a strong cultural component. It’s also very different from the Israeli groups we studied.

Q: So, if you want to eliminate segregation based on skin color, wouldn’t the best path be to promote intermarriage? Is this what happened in Brazil?

A: Well, historically that was what happened in Brazil; that’s one of the reasons why group boundaries are so much weaker there. The old ideology of the “moreno,” which was part of the Brazilian national ideology of racial democracy, celebrated intermarriage as the origins of the country. Moreover, spatial segregation in Brazil is based more on socioeconomic class than race. Even if the few upper-middle-class neighborhoods are nearly all white, the working-class and poor neighborhoods are much more racially mixed. In the United States a number of middle-class blacks live in lower-middle-class and working-class black neighborhoods partly out of choice, but also because the spatial racial segregation is extremely strong here.

Q: How did you select for skin color in Brazil?

A: In selecting our black respondents in all three countries we did not take into consideration actual skin color. But we did ask people if they identified themselves as black. In Brazil, we chose people who self-identified as pretos and pardos (black and brown). There are many other words in Brazil that indicate pale blacks (e.g., morenos) and those people were not part of our study. This broad color spectrum is present all over Latin America. They have many categories and words to talk about skin color, many more than we do in the United States, where the ‘one drop’ rule continues to prevail in the minds of many whites. Nevertheless, we found that our Brazilian interviewees increasingly identify with the political term “negro,” especially among the middle-class respondents.

Q: You describe the Arab Palestinians in Israel as being the most “excluded” of the groups you studied. Why is this the case?

A: The situation for the Arab Palestinian citizens of Israel today is problematic because they are so clearly segregated as a group. They are excluded from many job opportunities, have separate schools, housing discrimination is rampant, and most live in segregated villages or towns separate from the larger society. However, we should keep in mind that they are an unassimilated minority. The strong social boundaries between Palestinians and Jews are maintained by both. In other words, we are not talking about a shared civil space where Arab Israelis, the majority of whom are Muslims, are interested in crossing national and religious boundaries. A simple example is that intermarriage is inconceivable on both sides. The Arab Palestinian citizens are not drafted into the military, which is a known path to upward mobility and social integration. There is a growing middle class and upward mobility within the Arab sector, but ultimately they will always be excluded in a state where symbolic belonging to the community depends on whether or not you’re Jewish. This makes it harder for them to respond to stigma and exclusion by focusing on individual self-improvement.

Q: All the groups your team interviewed experienced unfair treatment and responded in different ways. One type of response you label “individualistic.” Can you explain what this means?

A: It means “pull yourself up by your bootstraps,” “work harder,” “get your education,” “be upwardly mobile,” et cetera. It’s the individual’s behavior that’s considered a determinant for success. A more collectivist response is oriented toward social change, as illustrated by the amazing outcomes of the civil rights movement in the United States, where people agitated and lobbied and actually changed the law. In our interviews, when we asked, “What are the best tools that your group has had at its disposal to improve its situation?” the majority talk about individualistic solutions. And the group that most frequently answered this way was the African Americans, second were Ethiopian Jews, then Mizrahim.

The individualistic response implies: “Don’t blame other people and don’t blame racism. You should do your thing and try to be upwardly mobile.” African Americans all experience discrimination; it’s very much part of their daily lives. But at the same time a large number think the (normative) solution is not necessarily to moan and to decry injustice, but to try to create the conditions for personal advancement. This response is particularly present in the United States, but also among the Mizrahim and Ethiopian Jews, despite neoliberalism being more influential on this side of the pond than in Israel. But it’s also an indication of having a sense of national belonging: it’s easier to feel self-improvement is a viable strategy when you feel like you belong.

Q: Because African Americans have the cultural history of the civil rights movement, wouldn’t you expect them to say collective mobilization is the best tool for their group?

A: There’s a real tension there because the great gains of the 1960s were achieved through collective mobilization and have come to be largely taken for granted, even if some are contested at the level of the United States Supreme Court. But at the same time the generations that we interviewed had a lot of experience being told that to blame racism is to make excuses. And we all know that many white people decry reverse racism. Therefore a number of our African American respondents believed there’s only so much you can gain by denouncing injustice. It’s in line with the American dream, the main tenets of which are if you work hard you will “make it,” and that’s how you gain social membership. So that’s the sacred value of this society—not all societies are organized around the same notions.

In addition, neoliberalism has had a much greater impact in the United States than it has in Israel and Brazil. And by neoliberalism I mean the idea that market mechanisms should guide all forms of social arrangements, government should remove barriers to the circulation of goods and people, limit the impact of unions, et cetera. This is connected to the widespread notion that our value as human beings is tied to how successful or competitive we are. Such views may seem quite absurd outside the United States, whereas here they are largely taken for granted by a huge portion of the American population.

Q: You found that intergroup relationships were quite different in the United States compared to Brazil.

A: In Brazil the dominant myth, has been, historically, that of racial democracy. Even if few of our respondents believe Brazil is a racial democracy, there’s a strong emphasis put on racial coexistence. My collaborators found that many of their interviewees believe that being in people’s faces confronting racism all the time is an antisocial behavior that is very destructive to society. They prefer to gently “educate the ignorant.” Even as we were putting our interview schedule together, this affected which questions we could ask. In the United States one of our questions was, “Do you have friends of another racial group?” which is an obvious question to ask. And surveys show that roughly 75 percent of Americans don’t. My Brazilian collaborators argued that we could not ask this very same question in Brazil as our respondents would view it as a deeply insulting question. Most people there claim to have friends from a range of racial groups. This is based not only on preference but is also tied to one’s chances of meeting people from other racial groups in their neighborhood, at work, and in public spaces, especially when you come from a working-class background. Interestingly, however, a few middle-class black Brazilians said most of their friends are white, and point out the small number of blacks in their work and educational environments. This also challenges any absolute understanding of Brazil as racially mixed and the United States as racially segregated. In professional work environments, it seems to be the other way around.

Q: Is there anything in your personal background that drew you to the study of inequality?

A: I am a Québécois, and I grew up during the peak of the nationalist movement there, a time when we saw massive political mobilization, and at the cultural level, assemblies with folk singers and people working to celebrate and transform Québécois identity. And having worked with a number of African American students, I was taken by the many similarities in the quest for equality across national contexts—even though in Québec, of course, the stigma is language and culture, whereas in the United States it’s skin color.

After the English conquest, the French population was controlled by a small French Canadian elite made up of members of the liberal professions (doctors, lawyers, professors). The majority of the French population was not educated—they were farmers and blue collar workers. The English Canadians had a strong sense of their superiority over the colonials, and the French, of course, fed that as well. The Québec movement for independence turned out to be an important and very successful social movement aimed at transforming both intergroup power relations and the meaning associated with being Québécois. I was born in 1957, so my youth was shaped by this social mobilization. It is interesting to me that while anticolonial and antiracist discourse about Latinos and blacks are widely available in the United States, such is not the case for French Québecois identity.

Q: What impact do you hope Getting Respect will have?

A: The book should make it more obvious what stigmatization is about. It argues that stigmatization is a crucial dimension of inequality that is often ignored, as economists and sociologists so often focus on the distribution of resources. People experience stigmatization deeply and it affects their sense of self, certainly as much as being deprived of resources does. I think that claims for recognition should be taken very seriously by policy makers and social scientists. We have yet to understand how inequality and stigmatization articulate with one another.

Policy makers of all kinds should be much more attuned to how the policies (such as welfare) and laws (such as gay marriage) they pass can be stigmatizing or destigmatizing. It’s also important to think carefully about each form of redistribution both in terms of impact on material resources and also in terms of construction of the self. My hope is that by reading this book, white people—and other non-minority members—will gain a much better understanding of the wear and tear that comes with living as the nonmember of the dominant group. It’s important to realize that dealing with this kind of challenge and assault on your worth all the time takes a toll. And if we look at massive racial disparities in health in this country, that foundations like Robert Wood Johnson have documented and addressed, our book is totally in conversation with the agenda they are setting. It’s necessary to look at the daily experience and cost of dealing with exclusion on people’s lives.

Q: Reflecting on your decades of work on inequality, can you draw conclusions about which social or institutional conditions lead to more equitable societies?

A: How do you achieve a society that is equitable? Well, the classic approach has to do with the politics of recognition and redistribution. Take the Nordic response for example—let’s have a strong state that taxes wealthier people and redistributes resources. That works very well for Nordic societies, which have oil money and all kinds of other resources, and historically have had a fairly homogeneous population. But it doesn’t work across the board.

Another response is the politics of recognition. Canada and to a lesser extent the United States do this better than other countries, by proclaiming very loudly that diversity is a strength and resource, and that it is something that we value as a society. Many societies don’t do this as well (France and Israel, to name two examples). Through this message of diversity, those countries have achieved greater equality through the legal process for women, people of color, and other groups. The rapid legalization of gay marriage stands out particularly starkly.

Q: It sounds like you believe collective movements are the most successful way to effect change.

A: In the United States, there’s no doubt that the determinant of social change is the fact that Americans can activate the legal process to redefine rules of coexistence for greater social justice. This is how they have imposed new rules on people who were resistant (e.g., Southerners who refused racial desegregation in schools). And this has been extremely powerful over time, but it also has many limitations.

In the French context there’s been far more resistance to recognizing diversity by the state. In contrast to the United States, France promotes secularism to reject any form of expression of religious identity in public life. The recent incidents with the government’s attempt to ban burkinis (a full body unitard that Muslim women wear at the beach) are constant reminders to minority Muslim groups that they have to lend themselves to the rules of the majority, which is quite different than what we’re experiencing in the United States.

In Canada, the ideology of multiculturalism has had a very positive impact in pushing immigrants to be much more emotionally and cognitively invested in their society, and even to run for political office. Today, Trudeau has a number of Muslims in his cabinet, which is quite different from the American political context.

So, I believe we can create inclusion in the context of the law, through narratives, through social policy, and by using institutional tools and cultural repertoires together to create shared notions of solidarity. In some ways it starts at the top, but then change is also produced by ordinary people responding to racism. Does a country create a climate for people to organize and to be heard? That is the crucial question.

—Michelle Nicholasen, Communications Specialist, Weatherhead Center for International Affairs

Getting RespectWeatherhead Center Director Michèle Lamont is the Robert I. Goldman Professor of European Studies and professor of sociology and of African and African American studies at Harvard University. A cultural and comparative sociologist, Lamont studies culture and inequality, racism and stigma, academia and knowledge, social change and successful societies, and qualitative methods. She is the coauthor of Getting Respect: Responding to Stigma and Discrimination in the United States, Brazil, and Israel, with Graziella Moraes Silva, Jessica S. Welburn, Joshua Guetzkow, Nissim Mizrachi, Hanna Herzog, and Elisa Reis.